Careers

Zone8 Mattress Organisation and career details

At Zone8 Mattress, you get to hold the reigns. We believe that every person should get to channelize their entrepreneurial spirit and give the young leaders a podium to nurture the same. We believe in building an organization where young people thrive and take on larger roles.

Careers at Zone8 Mattress

Customer Service Executive

Zone8 Mattress is a leading mattress and bedding accessories provider through E-commerce channels. Zone8 Mattress is a featured brand on Amazon and Pepperfry and we are building an exciting and hassle free mattress buying experience through our website as well.
The selected candidate will play an invaluable role in growing the organisation,
A key role is to be part the team that interacts and services customers across various channels (voice, chat, social etc.,) across different life stages (pre-sales, purchase related, delivery, service, warranty etc.,)

Qualifications

• 0 to 2 years of relevant experience in serving high-value clients
• Impeccable oral and written communication skills are an absolute must
• Able to work in an ambiguous, internet-speed environment.
• Update the company database by inputting information from each call and keeping every customer field current. Also updating the customer orders in the company database.
• Collaborate with the sales team to develop efficient methods for handling issues with larger revenue customers.
• Work on special short-term projects to offer customized support for new products.
• Monitor the customer satisfaction levels and develop methods for increasing them.
• Assist in creating ways for delivering excellent customer service.
• Managing the seller account on various E-commerce platforms (Amazon, Flipkart, Pepperfry)
• Absolute passion for ensuring a great customer experience with every contact.
• Does not need structure, eager to carve one’s own path.
• Other perks/benefits are available
• We offer generous health insurance to all employees

Key Skills

Communications, English, Excel, Problem Management

Job Type

Full-time

Industry

Retail

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Digital Marketing Executive

Job description

We are looking for an experienced and passionate Digital Marketing Executive to assist in the planning, execution and optimization of our online marketing efforts.

• Should have extensive knowledge and working experience in running PPC campaigns on various platforms such as Facebook, Adwords, Quora, Twitter, Linkedin, Pinterest Etc
• Experience of conversion based campaigns on Facebook and Google is a must.
• Should have experience in inbound traffic and Cultivation of leads and sales.
• Should create a monthly social media calendar, strategy and content.
• Must have experience in running a conversion-based campaign for E-commerce business (Both B2B and B2C)
• Experience with B2C and B2B social media, Google Adwords and email campaigns is must
• Should have good knowledge in SEO (keyword, image optimization etc.)
• Good enough to create online newsletters, promotional emails and set up their distribution through various channels
• Should have creative content writing skill that communicates the client business in various places such as ads, web banner and so on.
• Should be well enough to optimize existing PPC campaign components including, but not limited to ad copies, bid prices, cost per conversion, cost per click, keyword research, etc.

Role: PPC/Pay Per Click Specialist

Industry Type: IT-Hardware & Networking

Functional Area: Marketing, Advertising, MR, PR, Media

Employment Type: Full Time, Permanent

Role: CategoryOnline/Digital Marketing

Education:

UG :Graduation Not Required, Any Graduate in Any Specialization

PG :Graduation Not Required, Any Graduate in Any Specialization

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E-commerce

Job description

• Previous experience as a Business Analyst on major E-Commerce transformation projects either at a Consultancy or End User/Retailer
• Deep understanding of mattress industry domain
• Proven capability of interfacing with clients, managing their demands and expectations and challenging appropriately to truly understand the business need and requirements
• Proven experience in successfully leading requirement elicitation workshops
• Significant experience in creating requirements specifications, process models and business rules for E-Commerce solutions
• End to end experience of the project lifecycle with experience of testing the developed solution to ensure it meets requirements and expectations
• Open for Short term travel

Role: E-commerce Analyst

Industry Type: Internet/ E-commerce

Functional Area: IT Software- E-Commerce, Internet Technologies

Employment Type: Full Time, Permanent

Role: CategorySystem Design/Implementation/ERP/CRM

Education:

UG :Graduation Not Required, Any Graduate in Any Specialization

UG :Any Postgraduate in Any Specialization, Post Graduation Not Required

Doctorate :Any Doctorate in Any Specialization, Doctorate Not Required

Key Skills

• End user
• E-commerce Analyst
• User stories
• Business
• analysis RTME-COMMERCE

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Digital Strategist

RESPONSIBILITIES

• Critically analyzes the unique consumer, cultural implications, of Zone8 Mattress with through quantitative and qualitative measures
• Leads and mentors junior team members to continually improve upon data analysis and strategic implications
• Knowing current and emerging digital platforms better than everyone else you know, including best practices and trends that are integrated into strategic recommendations and reports
• Creates work that distills multiple sources of information into a cohesive story; works closely with all departments and generates/provides insight to all team members
• Thinks strategically about how data is presented, not just resting on a “report” but always thinking about and providing the most impactful presentation of data, no matter what that looks like
• Pushes to make everything better: yourself, your reporting, our relationships with the company and the work we’re producing

REQUIREMENTS

• At least 5 years in social data analysis within an agency environment
• Strategic thinker at the core with the ability to identify insights and build compelling stories from data
• Ability to create and present client-facing work ranging from hands-on clientele to high-level C-suite
• Experience creating a compelling story from the data in each presentation, incorporate inputs from various departments, as well as presenting internally and to senior-level clients
• Deep experience in all social/digital data sources across paid, owned, and earned media (social listening, site analytics, business intelligence software, syndicated consumer research systems, native platform insights and third-party social analysis tools)
• Must be able to utilize current tools as well as drive recommendations for supplemental/replacement tools that will drive agency capabilities forward
• Tools including but not limited to: Google Analytics, Adobe Business Catalyst, Facebook Insights, Facebook Business Manager/Power Editor, Twitter Insights, Instagram Insights, Netbase, Sprinklr, Domo, GlobalWebIndex, Minter.io, RivalIQ
• Must be able to create measurement plans from scratch, including KPI definition, benchmarking, goal setting/forecasting and lead ongoing reporting, ensuring understanding and application of optimizations
• Excellent written and verbal communication skills
• Maintain high standards and impeccable attention to detail across internal and external deliverables
• On top of the latest industry trends, breakthrough creative campaigns, and emerging technologies

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E-commerce site Manager

Responsibilities:

• Serve as subject matter expert on merchandising and performance and advocate for customer
• Drive site improvements through development and execution of strategic tests and cross-functional projects that will improve conversion rate and drive revenue growth.
• Analyze site metrics and related data to identify opportunities to improve merchandising and the customer experience, formulating concrete proposals to drive measurable change.
• Support our Product Information Management platform, helping stakeholders build and maintain catalog structure and contribute to efforts to move product information to our ecommerce platform.
• Partner across organization to drive collaborative projects to completion and ensure cohesive customer experience.
• Perform daily merchandising and maintenance updates on site.
• Build valued working relationships across teams as well as with stakeholders and senior management.
• Troubleshoot and resolve data quality issues and partner with engineering to flag, monitor and resolve

Requirements:

• Demonstrated skill with site management, digital marketing, and/or other relevant experience, including necessary technical tools and processes.
• Passionate about the customer with a strong interest in understanding and driving user behavior
• Experience working with data and making data-driven decisions. Well versed in web analytics.
• Ability to manage through ambiguous and subjective situations to coherent action plans, balancing operational efficiency and data analysis with high-quality standards and customer value
• Must be capable of gracefully managing multiple projects and handling shifting priorities.
• Strong balance of analytical skills and creative thinking.
• Excellent leadership skills and ability to build strong relationships across multiple stakeholders and communicate effectively at all levels of the organization.
• Ability to quickly learn the necessary technical tools. Experience with SQL a plus.
• An inquisitive and confident yet humble team player

Apply Now